Service Facilities

The service facility is location a medical service was rendered, such as the provider office of hospital. For telehealth, the service facility can be the provider’ location when the service was delivered (e.g. home) or the location where the in-person would have taken place. The service facility address listed must match what was provided to the payer during the credentialing process.

For more details, check out our API documentation on service facilities.

Create service facilities (EMR)

To create a service facility:

• Go to the EMR (e.g. emr.avonhealth.com)
• Click on the hamburger menu on the top left corner > Settings > Insurance
• Click “Create a service facility”
• Fill out the requisite information:
  • Name: Name of service facility
  • Place of service: Type of location where the service is being provided (e.g. in a pharmacy, telehealth, school, etc.). You can find the full list of Place of Service codes here: https://www.cms.gov/Medicare/Coding/place-of-service-codes/Place_of_Service_Code_Set.
  • NPI: NPI for service facility
  • Address: Address of the service facility
  • Default: Whether this service facility should be set as the default service facility. By default, all insurance claims and superbills will be populated with the default service facility and can be changed as the user is completing the claim/superbill.
  • Usable By: Which medical centers can use this service facility. If Usable By All is set to true, all medical centers can use the service facility. Is Usable By All is set to false, only the listed medical centers can use the service facility.
• All information set is autosaved so click “Finish”

Edit or delete service facilities (EMR)

To edit or delete service facilities:

• Go to the EMR (e.g. emr.avonhealth.com)
• Click on the hamburger menu on the top left corner > Settings > Insurance
• Click on the service facility card that you want to edit/delete
• If you want to edit, modify details of the service facility as desired and click “Finish”
• If you want to delete, click the “Delete” button in the lower righthand corner