FAQs

FAQs

Q: A patient or provider is unable to book a session — it just says "Booking." What should I do?

A: If this is a new issue, the first place to check is your automations, as well as the provider’s Telehealth and calendar connections.

1. Check Recent Automation Changes

• Have you recently added or modified an automation related to scheduled appointments?
• If the automation is incomplete or contains an error, it could be preventing bookings.
• To resolve this, try pausing or archiving the automation to see if that restores booking functionality.

2. Verify Provider Settings

• Confirm that the provider’s Telehealth and calendar accounts are properly connected.
• Make sure both integrations are active and showing up correctly in the system.

If the issue persists after these checks, please contact your Avon representative for further assistance.