Health Information Exchange Integration

We partner with Metriport for health information exchange. Through the Metriport integration you can query the national networks for a patient's outside medical records and import conditions, medications, allergies, labs, notes, and more into their Avon chart from the External Records tab. Follow the instructions here.

Prerequisites

Before your organization can query the networks, Metriport has to approve it as a covered entity with a treatment use case. You request that approval by filling out Metriport's New Provider Form, described in Step 1 below.

Have the following on hand before you start:

Your organization's legal name, website, and NPI
A signed Business Associate Agreement (BAA) between your organization and Avon

Getting approved

Step 1: Fill out the New Provider Form

Your Avon contact will send you the New Provider Form. The form asks the following questions:

Covered Entity Name: Your organization's legal name.
Covered Entity Website: Your organization's website.
Covered Entity NPI: The NPI your organization will query under.
NPI Type: Type 1 (individual) or Type 2 (organization). This should typically be a Type 2 NPI.
Type 1 NPI consent: If you entered a Type 1 NPI, confirm that the provider receives consent to treat the patient as an individual provider.
Existing network connections: Whether your organization is already connected to the national networks. If it is, name the system you are connected through, and confirm whether all of your patients' clinical data is managed in that system.
Treatment use case: A description of your organization and how it treats patients.
Covered entity status: Confirmation that your organization is a covered entity, and whether you can supply proof of a transmitted covered transaction if asked.
BAA signature block: A copy of the signature block from the BAA between your organization and Avon.
Query triggers: What causes your organization to query a patient's records — for example, a new patient intake or an upcoming visit.
Query triggers and treatment use: Confirmation that your organization sets the query triggers and logic, and that the returned data is used by your organization for treatment.
Consent to treat: Confirmation that your organization will only query for patients it has consent to treat.

For reference, see HHS's guidance on treatment and CMS's definition of a covered entity.

Return the completed form to your Avon contact.

Step 2: Wait for Metriport to approve your organization

Avon submits your form to Metriport. Metriport reviews it and gets your organization the permissions it needs from the networks and the EHR vendors on them. This usually takes about a week.

Your Avon contact will let you know when your organization is approved. Once it is, each patient is set up individually the first time you open their External Records tab — no additional configuration is needed from you. Follow the instructions here to pull a patient's records.

If you need any help, please don't hesitate to reach out to your Avon contact.